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Terms and conditions

At The Snow Centre, your enjoyment is our priority.

To ensure everyone has the best visit, we have some information and terms detailed below. By making a booking at The Snow Centre you have accepted our Terms and Conditions.

If you have any queries please call us on 01442 241321, alternatively you can speak to any member of the team while you are in the centre.

General Information

  • Please arrive dressed for the slopes no more than 30 minutes before your session so we can avoid any congestion through our one way steps to the snow. This will give time to park, check-in, get changed and collect your equipment safely.
  • If you are running late we will do our best to get you on the snow, however if you are more than 15 minutes late for your snow activity, admission may be refused due to compromised enjoyment of others in your session, or slope capacity. In these instances, we are not obliged to give a refund or transfer.
  • Gloves, full-length trousers and long-sleeved tops must be worn by everyone taking part in a snow activity. It is recommended that clothing is warm and waterproof. Gloves must be waterproof. Gloves and socks can be purchased and we are accepting card and contactless payments.
  • Anyone participating in a lesson must be booked into the correct level and age groups. Not booking the correct level and age group compromises the enjoyment of yourself and others in your group.
  • The training slope is allocated for skiing and snowboarding lessons led by our instructors only. It is not permitted to teach friends or family members on our training slope.
  • The Snow Centre reserves the right to refuse admission or terminate a person’s snow activity without giving a refund. Age groups and levels on lessons may be combined without prior notice.
  • All recreational skiing and snowboarding Lift Passes will take place on the main slope. Snow conditions may vary due to the time of day and the usage of the slope.
  • There may be times when the slope is closed or an area is sectioned off to prepare for an event. The slope may also be closed when an event is taking place. We always recommend pre-booking to avoid disappointment. Please check online or call us on 01442 241321 for up-to-date information.
  • The Snow Centre accepts no responsibility for personal injury, or loss, or damage to personal property which may occur whilst on The Snow Centre premises.

Bookings and Pricing Policy

All bookings must be made in advance by visiting our website or calling our team.

All snow activities must be paid for in advance and are non-refundable.

All prices include equipment hire and helmets, however you are welcome to use your own equipment providing it is in good working order.

Junior rates are applicable to persons aged 16 years and under.

All prices include VAT at the current rate where applicable. We reserve the right to change prices without prior notice.

In the event that the lesson level booked has less than maximum participants, we may merge levels with the next logical group. This will only happen on Main Slope lessons where the participant has a level of autonomy over their performance (levels Main Slope Ready, 5, 6 and performance) and will never have more than our maximum number of participants. Our instructors are trained in delivering an inclusive and enjoyable session and in no way will this affect the quality of coaching offered.

Your calls may be recorded for training and monitoring purposes.

When using our website and communicating with us electronically, by phone or face to face we will need some data from you. To find out what data we keep and why, please go to our Privacy Policy.

Cancellation by you

We understand that sometimes plans change. Depending on the amount of notice we receive the following credits will apply which can be used towards an alternative snow activity. Once a booking has been made, no refunds will be given.

IMPORTANT: If you or any member of your party has COVID-19 symptoms or is self-isolating due to having been in contact with someone, please do NOT visit The Snow Centre. Emails us at before your session start time to re-arrange your session. 

More than 48 hours before your activity

  • i) When cancellation is received 48 hours or more prior to the start of your snow activity, a 100% credit towards an alternative snow activity will be offered. Credits are valid for 12 months from the date of cancellation.

Between 24 hours and 47 hours before your activity

  • ii) When cancellation is received less than 48 hours, but more than 24 hours prior to the start of your snow activity, a 50% credit towards an alternative snow activity will be offered. Credits are valid for 12 months from the date of cancellation.

Less than 24 hours before your activity

  • iii) When cancellation is received less than 24 hours prior to the start of your snow activity, no credit will be offered. If you are unable to attend your snow activity, The Snow Centre will accept you supplying a replacement provided that:
  • i) The replacement is at the same skiing or snowboarding level as you.
  • ii) The replacement is in the correct age range for the type of lesson.

If cancellation by you is due to serious illness or injury, a full credit will be considered if a relevant doctor’s certificate is submitted and notice of cancellation is received prior to the start of your snow activity.

Group Bookings

The cancellation policy for bookings for 10 or more people will vary dependant on the activity or event. Please check at the time of making your booking.

Cancellation by the Snow Centre

If for any reason The Snow Centre has to cancel your snow activity, a 100% credit towards an alternative snow activity or a full refund will be given. The Snow Centre will not be liable for any compensation or costs incurred by you as a result of cancellation.


Promotional codes are valid on new bookings only and only 1 code may be redeemed per booking. Promotions and offers may be withdrawn without prior notice. Promotional codes offered are for Group Lessons applies to 1 to 3 hour Group Lessons only and excludes Children’s Holiday Courses, Snowstars, Ignite and All Day Lessons & Clinics. Discounts offered for Lift Passes includes 1, 2, 3 hour, All Day Passes, Earlybird and Evening Passes but does not include Summer Monthly Passes.

Offers may be withdrawn at any time without notice.

Gift Vouchers

Gift vouchers can only be redeemed against snow activities at The Snow Centre, this includes clothing hire, gloves and socks.

Gift vouchers can be used as full or part payment towards a booking.

Gift vouchers can be exchanged online but no credit will be given for unused balance.

Please call us to arrange for a credit of any unused balance.

Gift vouchers cannot be exchanged for cash.

Gift vouchers are non-refundable.

If you do not spend the entire balance of the gift voucher the remaining money owed will be given in the form of a credit note or gift vouchers to the nearest pound.

Gift vouchers are valid for 12 months from the purchase date. Any remaining balance will be cancelled on expiry of the validity period and cannot be extended or redeemed after this date.

The Snow Centre reserves the right to amend the terms and conditions of the gift vouchers at any time and to take appropriate action, including the cancellation of the voucher if, at its discretion, it deems such action necessary. This does not affect your legal rights.



Helmets are to be worn for all on-snow activities from 1st September 2017. These can be your own helmets or can be hired from us free of charge.

If your religion dictates that you must wear headwear that cannot be combined with a helmet, you may choose not to wear one. If you choose not to wear a helmet for religious reasons, the exemption includes a limitation on the liability of The Snow Centre should an incident occur.


All sessions include the hire of equipment at no extra charge. This includes skis, snowboards, boots, poles and helmets.

You are welcome to bring your own skis, snowboards, boots, poles and helmets, or a combination of these items. We can set up skis or snowboards to fit your own boots.

All equipment must be standard equipment and not modified in any way. All skis must have quick release bindings. Blades are not permitted.


The Snow Centre is not responsible for the damage, loss or theft of any property during your visit to the centre. Any lost property found on site is logged and recorded. Call us on 01442 241321 for any queries regarding lost goods. We are not responsible for any items left on our premises. If we find anything, we'll keep it for 4 weeks, after which time we will hand any items over to a local charity shop.

Membership Terms & Conditions

Membership is not transferable, not refundable and is not for resale.

It is valid for 12 months from the day of purchase. Members receive a 30% discount on Lift Passes and Group Lessons only. Members receive a 15% discount on Private Lessons. Members receive a 10% discount in The Lodge Bar & Kitchen. Members receive a 50% discount on conference suite hire.

Half price room hire - If you book one of our conference rooms through our corporate sales team, you are entitled to pay half price. This offer is not available when making a children’s party booking, only when hiring a conference room. Food and drinks are not included.

The discount cannot be used for any other product such as birthday parties, ringos, school bookings, corporate groups, events, Snow+Rock, gloves, socks or clothing hire.

If a Member is making a group booking, the 30% Member’s discount can only apply to the Member and not the entire booking.

Free Birthday Lift Pass plus friend’s 30% Lift Pass discount - please call 01442 241321 to book. If the Free Birthday Lift Pass cannot be taken on your birthday, it may be taken two weeks either side of your birthday.

The Free Birthday Lift Pass is not transferable. A friend taking advantage of the 30% slope discount must be with the Member at the time of skiing/snowboarding. To confirm you are a Member you will be required to show your membership card at Check In. Failure to show your membership card will result in the non-Member rate being charged.

Family membership – This applies only to adults (spouse/partner) and dependent children living at the same address (we may require proof of this). To obtain student membership a current NUS card will need to be shown. Senior Citizen membership will require proof of age and Corporate Members will need to provide proof of employment.

During your membership period we may let you put your membership on hold if you have a medical condition that prevents you from undertaking snowsport activities for a minimum of 3 months. We will need to see proof of your medical condition, such as a doctor’s certificate. We will add any periods your membership has been on hold to the end of your membership period. An admin charge of £20 will be made for suspension of membership.

Please note an admin charge of £10 will be made for replacement membership cards.

Please note that all membership products will need to be booked and taken within the membership period.

The Snow Centre Safety Code

Our Snow Centre team is committed to maintaining a safe environment for all. It is of paramount importance that health and safety procedures are adhered to, ensuring our guest experience is as magical as possible.

For your information please view our public liability form here.

We would like to draw your attention to the following Codes which must be followed:

Fitness Code

You are advised that snow activities can be strenuous and that you need to be reasonably fit. All activities on snow carry an element of risk and a basic level of fitness is required to safely enjoy our activities.

Please inform us of any medical condition that may affect your fitness to take part. We do not recommend Snowsports activities for those with brittle bones or similar weakened bone conditions.

If you are in any doubt of your fitness to take part then please consult your doctor, especially if you have an existing injury, suffer from epilepsy or a cardiovascular or respiratory disorder, or if you are seriously overweight for your height.

If you are pregnant we would advise you not to take part in any snow activities.

Slope code of conduct

Only qualified Snow Centre instructors are permitted to teach. For the safety of all our guests all recreational skiers and snowboarders must be able to meet the following standards:

Control speed and direction.

Perform controlled linked turns and stop when required.

Use the Poma button lifts unassisted.

Unaccompanied juniors

Juniors aged 10 years or under are permitted to use the Main Slope without an instructor, as long as the following rules are followed:

  • The Junior must be able to link turns, stop when required and use a button lift unassisted throughout their visit.
  • A maximum of 2 hours are permitted per day.
  • A parent/guardian must remain within the centre throughout the session.
  • The Junior always remains the responsibility of the parent/guardian

Always give way to skiers/snowboarders below you and choose a route past as to not endanger or alarm them.

Leave plenty of space when overtaking.

Look up and down the slope before starting or entering the slope.

Always stop in a clear and visible place or, preferably, at the side of the slope. When climbing up or down the slope, always keep to the side.

Respect all signage

In the event of an accident everybody is duty bound to assist and witnesses must provide relevant information regarding any accident.

The Snow Centre reserves the right to ask you to leave the slope if you are deemed, by an employee of The Snow Centre, not to be abiding by the Code of Conduct or meeting the minimum standard. In such cases, no refund will be given.

All recreational users must be able to meet the minimum standards for recreational slope use. These are; control speed and direction, linked turns, stop and to use the button lift unassisted.

If you cannot meet the minimum standards for recreational slope use, you must have lessons (booked in advance) with an instructor from The Snow Centre prior to using the slope.

If in doubt, please enquire at the Check-in desk.

SnowSure Terms and Conditions

In The Snow Centre's Online Magazine, SnowSure, we work to bring you the latest Snowsports news and events from London’s closest real snow indoor skiing and snowboarding destination and all over the world! We want everyone to enjoy the content on SnowSure in-line with our terms and conditions. By using the SnowSure section of The Snow Centre's website you have accepted the terms and conditions detailed below.


‘SnowSure’ means Hemel Snowcentre Ltd (registered number 6330704) a company incorporated in England and Wales whose registered office is at The Snow Centre, St Albans Hill, Hemel Hempstead, HP3 9NH

'Material' means submission of, inter alia, any reviews, comparisons, prices, purchase information, text, files, images, written commentary, articles, essays, stories, poems, literature, information, quotes, blogs, audio and/or visual data (including video, sounds, musical works, and/or songs, moving imagery, etc), pictorial depictions of any nature, including photographs, pictures, drawings, sketches, etches uploaded onto the Website by any User.

'Terms' means the terms and conditions under this Agreement.

‘Third Party Website’ means any website not owned by Hemel Snowcentre Ltd.

'User' means a Visitor.

'Visitor' means a person who browses our Website.

'Website' means any of the Websites (SnowSure or The Snow Centre).

'Websites' means any website owned and/or operated by Hemel Snowcentre Ltd
References to 'we', 'our' or 'us' means Hemel Snowcentre Ltd and/or an associated company.

References to 'you' or 'your' means you as a User of our Website.

References to 'Website' should be construed as references to 'Websites' where appropriate.

Acceptance of these terms

By using, visiting, accessing (including any content available through this Website) and/or registering with the Website, you signify that you have read, understood and agree to be bound by these Terms and the terms and conditions of our Privacy Policy (which include the terms relating to our use of cookies) which are published here and which are incorporated herein by reference. If you do not agree to be bound by these Terms and our Privacy Policy, then please do not use this Website.

We reserve the right to change, modify, add or delete parts of these Terms and/or our Privacy Policy at any time and without notice. Such amendments shall be effective upon posting the revised Terms on the Website. If you do not agree with such amended Terms then you must terminate your account with us and/or stop accessing and using the Website. Your continued use of the Website after any changes to the Terms constitutes acceptance by you of such revision and that you agree to be bound by the Terms and our Privacy Policy as modified. It is your responsibility to regularly check the Website for any modifications to the Terms and the Privacy Policy.

Website Access

We are the owner or the licensee of all intellectual property rights in our site, and in the material published on it. All such rights are reserved.

You may print off one copy, and may download extracts, of any page(s) from our site for your personal reference and you may draw the attention of others within your organisation to material posted on our site.

You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.

Our status (and that of any identified contributors) as the authors of material on our site must always be acknowledged.

You must not use any part of the materials on our site for commercial purposes without obtaining a license to do so from us or our licensors.

If you print off, copy or download any part of our site in breach of these terms of use, your right to use our site will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.

You will make all the arrangements necessary to access this Website. Access to the Website is on a temporary basis and we reserve the right to withdraw access to or change the Website without notice.

We hereby grant you permission to use the Website in accordance with these Terms, provided that;

- You use the Website solely for your personal, non-commercial use;
- You will comply with these Terms;
- You are legally allowed to view the Material in the location where you are accessing the Website from (as the Website may contain content which is age restricted/subject to other restrictions in some locations).
- You should note that prices quoted through the Website may not be accurate as, for example, third party companies may change their prices frequently. We recommend that you conduct an identical search directly on the Third Party Website.

Third Party Websites

The Website may contain links or refer to Third Party Websites. We have no control over and assume no responsibility or liability for the content (including any defamatory, libelous and infringing content) and opinions or the accuracy of any content expressed in Third Party Websites and/or the privacy policy, terms and conditions or practices of any Third Party Websites.

We will not and cannot censor or edit the content of any Third Party Website. By using this Website, you expressly relieve us from any liability for any damage caused by or arising from your use of any Third Party Website, whether by means of following an embedded link within this Website, or by accessing the Third Party Website directly. We encourage you to take the time to read the terms and conditions of any Third Party Websites that you visit as your use will be subject to the terms and privacy policy of their website.

The presence of any links to Third Party Websites does not imply that we are or that the Website is affiliated or associated with any Third Party Websites and you visit them at your own risk.

We do not endorse and are not responsible or liable for any advertising, products or other materials or services on or available from Third Party Websites or resources, nor for any damage, loss or offence caused or alleged to be caused by, or in connection with the use of or reliance on any such content, goods or services on or available from Third Party Websites or resources.

We will not be responsible in any way for any transactions entered into on Third Party Websites. We will not be liable for any losses occurring as a result of any third party’s failure to perform any obligations, nor will we be a party to or in any way responsible for any guarantees or warranties offered by third parties.

Your obligations and eligibility

This site is intended solely for Users who are over the age of thirteen (13) and any registration by or use of or access to the Website by anyone under the age of 13 is unauthorised and in violation of these Terms. You represent and warrant, by using and accessing the Website, that you are over 13 years of age and that you agree to and abide by all the Terms.

You agree not to use the Website for any illegal purposes and agree to use it in accordance with all the relevant laws.

You agree not to upload, post on or transmit through the Website any computer viruses, macro viruses, Trojan horses, worms or anything else that may interfere with, interrupt or disrupt the normal operating procedures of a computer.

You will not upload, post, transmit, broadcast or otherwise disseminate on the Website any Material which infringes third party rights or is defamatory, libelous, threatening, offensive, obscene, pornographic, violent, inappropriate, improper, invades privacy or that may cause annoyance, inconvenience or anxiety.

You agree that you will not publish falsehoods or misrepresentations that could damage us or any third party and that you will not submit Material that is unlawful, harassing, hateful, and/or encourages conduct that would be considered a criminal offence, give rise to civil liability, violate any law, or is otherwise inappropriate.

You affirm, represent, and warrant that:

Any Material submitted by you is your own original work and/or that you have all the necessary rights and permissions of the relevant owner to grant the license set out in these Terms;

Any Material submitted by you was not produced by you in the course of your employment for another person, company or organisation;

Any Material submitted by you does not violate any law or code, including by the manner in which it was obtained or created, was not taken by any hidden, surreptitious or illegal means, does not violate another person's privacy or publicity rights or any rights of confidentiality or contain a malicious falsehood, Is accurate, genuine and does not depict any event staged for the purpose of making the Material submitted. Where it includes images of children under age all images must have been obtained with the consent of the child’s parent or guardian and is not subject to any other contract, agreement or license.

You will not use the Website in a manner that may cause the Website to be interrupted, damaged, rendered less efficient or such that the effectiveness or functionality of the Website is any way impaired.

You will not launch any automated system, including but not limited to, 'robots', 'spiders', and 'offline readers' that accesses the Website in a manner that sends more request messages to our servers in a given period of time than a human can reasonably produce in the same period by using a convention on-line web browser.

You agree that you will not collect, collate or gather any personally identifiable information from the Website and agree that you will not use the communication systems provided by the Website for any commercial solicitation purposes.

You will not use the Website in any manner which violates or infringes the rights of any person, firm or company (including, but not limited to, intellectual property rights, confidentiality rights and privacy rights).

You agree that in the event that you have any right, claim or action against any User arising out of the User's use of the Website, then you will pursue such right, claim or action independently of, and without recourse to us. If you notify us of any abuse of the Website which interferes with your rights (for example, you inform us of an offending article which is defamatory of or offensive about you), then we may remove, delete, modify or alter (as appropriate) the Material in question and may terminate the offending User's account if appropriate. We may also terminate a User's access to our Website, if the User is deemed to be a Repeat Infringer.

We do not endorse any Material or any opinion, recommendation or advice that may be expressed in the Material and we expressly disclaim any and all liability in connection with any such Material submitted to the Website. We do not permit infringing activities and any infringement of intellectual property rights or other third party rights on the Website and we will remove any Material if properly notified that such Material infringes another's intellectual property or other rights.

Users Acknowledge

You understand that when using the Website, you will be exposed to Material from a variety of sources and contributors, and that we are not responsible for the accuracy, usefulness, safety, or intellectual property rights of or relating to such Material or any other content on the Website. Some of the acts depicted in the Material may be dangerous and you should not copy or in any way seek to imitate any such acts. The Materials or other content on our Website are not intended as advice and should not be relied upon as such. We therefore disclaim all liability and responsibility arising from any reliance placed on such information.

Any comparisons, reviews and price information on the Website is provided by Users and/or by other third parties. This information may be inaccurate and we do not guarantee the accuracy of such information. We are not responsible for and do not guarantee the availability of any products and/or services from third parties and nothing on the Website should be considered an offer to sell goods and/or services. Reviews and comparisons posted may be highly subjective and no reliance should be placed on them as they have not been independently verified and may be inaccurate.

Prices, validity of promotions and other special offers which relate to any price comparison may only be valid for a specified period of time. To ascertain the length of the promotion/offer please visit the Third Party Website.

You further understand and acknowledge that you may be exposed to Materials or other content that are inaccurate, offensive, indecent, or objectionable, and you agree to waive, and hereby do waive, any legal or equitable rights or remedies you have or may have against us with respect thereto. You agree to indemnify and hold us, our affiliates, and/or licensors, harmless to the fullest extent allowed by law regarding all matters related to your use of the Website.

Severance of Terms

If the whole or part of any term or provision in these Terms is to any extent held to be void, invalid illegal or unenforceable under any enactment or rule of law, that term or provision or part of it shall to that extent be deemed not to form part of this agreement, and the validity and enforceability of the remainder of these Terms shall not be affected.

If you have any concerns about material which appears on our site, please contact

The word from the slopes

  • “Love it here. Great slope and the staff are really friendly. Also love the Alpine bar and viewing area. So pleased to have it back.”

  • “We went to the snow centre in preparation for skiing holidays coming up. Due to Covid, the children will not have been skiing for 3 seasons by the time we go. Their confidence was therefore extremely low. The staff were so friendly and helpful. The tuition was excellent. A big thank you to everyone at the centre for getting their confidence back, especially Katrina Needham; Andy Thomson; Linda Forbes; Louise Carey and Tamara. We will definitely be back.”

  • “Facility is excellent, we’ll organised and very friendly. Had a personal session with Chris Smith, enthusiastic, great guidance and patience.”

  • “The snow centre is easy to find. There is plenty of parking and it's free. The coffee shop is really nice, you can watch the slope from there. Service was quick and staff members were very friendly. My daughter did a group lesson with James Taylor and loved it. He was excellent and made it fun and safe.”