The Snow Centre is re-opening this Friday, 7th August. Click here for updates and our latest statement.

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Neilson Mountain Experts

If you’re looking for free on-the-mountain guiding and coaching, then look no further!

We’re the only UK ski company to offer guiding and coaching from fully qualified ski and snowboard instructors, local to your resort, throughout the season. We call them Mountain Experts.

Your Mountain Expert will not only show you the best slopes and coffee stops on the mountain, but give you tips on your technique to make you a more confident skier or boarder at the same time.

The sessions are available to anyone aged 18 or over (or 12 in school holidays), staying in a Mountain Collection hotel, chalet hotel or catered chalet in Andorra, Austria, France or Italy. You just need to be comfortable skiing or boarding on blue or red runs and you can sign up for a variety of sessions throughout your holiday.

Explore the area, improve your technique or even try out freestyle in the park; we have sessions to suit all levels and ambitions! We guarantee each guest will get at least two sessions per week (if you want to of course!)

And remember, it’s completely free and available to anyone staying in a Mountain Collection hotel, chalet hotel or catered chalet in Andorra, Austria, France or Italy.

Read more about The Neilson Mountain Experts on the Neilson website.

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The word from the slopes

  • “Having never been skiing before, I booked in for the full-day introductory course. The instructor Richard was extremely patient and allowed me to get to grips with the basics at my own pace. The Snow Centre is a very impressive facility, with the learning slope separate from the main slope so you don't feel under pressure if you are a beginner. Overall I really enjoyed it and would definitely go back.”

  • “Had a 2 hour adult woman’s group with Alan who is amazing, very patient And explains things in such a simple way you can progress with ease he paid attention to everyone in the class which was lovely ...!!”

  • “Thank you Julie for your kind hearted gesture this morning of buying a coffee for all NHS workers - it was definitely what I needed ready to face a busy shift! The coffee was lovely - as were you, and I will definitely pop in more often, as it is such a convenient place for a quick pick me up! Thank you!!”

  • “Huge thanks to Craig,or Carl, sorry can't remember which who was amazing loading sit skis yesterday. Also Beeman with his ever helpful how are you, can I help greetings. Snow really good as well.”