We’ve been waiting for you! With new hygiene and social distancing measures added for your safety and peace of mind, we’re looking forward to welcoming you back.
Please ensure you check the latest information before your visit as our guests and team safety is top priority. There will be sanitisation stations throughout the centre, so please use these during your visit and respect social distancing at all times. In accordance with government policy, anyone in your party aged 11 and above should wear a face covering from the moment you enter the centre. If you don't have one with you, we have reusable neck tubes available to purchase on arrival for £5.
All bookings should now be made in advance and we ask guests to arrive dressed for the slopes no more than 30 minutes before your session as our changing rooms are currently closed and we are unable to offer clothing hire. If you have your own equipment please bring this along too.
To reduce touchpoints throughout The Snow Centre we now have contactless check in for all our sessions using the QR code on your booking confirmation email. Check In is now on the Ground Floor for all sessions either at our NEW Reception Desk or by using our self service screens. We will only be accepting card or contactless payments.
If you are bringing someone for their snow session who needs assistance, we ask that only 1 supporting adult enters the Kit Up Area with them, to avoid congestion. You can view the slope from The Lodge Bar & Kitchen on the 2nd Floor.
We have introduced a One Way System through the building to the slope to avoid congestion throughout the centre.Familiarise yourself with our one way system below...
Session start times have been staggered as well as a reduced slope capacity and a reduced number of hangars on each Lift to help with social distancing.Ticket checks will be taking place with a new contactless scanning system.
All equipment and helmets will be sanitised after every use, and all touchpoints and hand rails will be wiped and sanitised regularly.
The Lodge Bar & Kitchen on the 2nd floor will be open for spectators, drinks and snacks, PLUS we have introduced a NEW Ordering online system so you can relax, order from your table and we'll let you know when your order is ready to collect, visit order.thesnowcentre.com.
Please remember to take all your belongings with you when you leave The Snow Centre as we cannot store Lost Property right now.
IMPORTANT: If you, or any member of your party has COVID-19 Symptons or is self isolationg due to having been in contact with someone in the last 14 days who is confimed to have COVID-19, please DO NOT visit The Snow Centre. If you have a booking already please contact our team as soon as possible before your session start time on 01442 241 321 or e-mail firstname.lastname@example.org to re-arrange your booking free of charge.