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FAQs

The questions most frequently asked about a visit to The Snow Centre, Hemel Hempstead.

Whether it’s a question about making a booking, or before you leave for your first trip to us, you’ll find the answers here.

Following the Coronavirus Pandemic, information on this page may be incorrect. Please contact a member of The Snow Centre team if you would like further information by e-mail or you can call us on 01442 241321.

CV-19 - When will The Snow Centre re-open?

The Snow Centre is currently closed following UK Government guidelines. For the latest information from our Managing Director, go to our dedicated Coronavirus page

CV-19 - What activities will be available when The Snow Centre re-opens?

We know you want to get back on the slopes as soon as possible, but we can only do that when we're sure have a safe environment for both our guests and our team. We'll be updating you as soon as we have more information. Watch this space!

Is it real snow?

Yes! We have a number of snow cannons that are used to make the snow overnight. Our technical team make sure that the air temperature on the slope is always below zero to keep the snow in the best possible condition for your sessions. Find out more about how we make snow and the weather forecast here.

Is there an entry fee?

There is no entry fee to enter the building. You can watch friends and family from the warmth of The Lodge Bar and Kitchen. All Lesson prices include your Lift Pass.

How old do you have to be to come to The Snow Centre?

We offer ski and snowboard lessons from as young as 3 years old, with Group Lessons starting at the age of 4 years.

If you’d like to come along for a fun session on the snow, we offer Sledging Sessions from 4 years and upwards.

Can I use the slope if I’ve never skied or snowboarded before?

Safety of all our guests is always at the top of the agenda, and for that reason we insist on a beginner taking lessons before taking to the slope. For your own safety and for the safety of other slope users, guests purchasing a Lift Pass for the Main Slope must be able to meet our minimum standard of being able to control speed and direction, perform controlled linked turns and use the button lift unassisted.Anyone who cannot meet these standards must book a lesson with one of our instructors.

If you’d like to come along for a fun session on the snow, we offer Sledging Sessions from 4 years and upwards.

Can I teach my friend to ski or snowboard?

Safety of all our guests is always at the top of the agenda, and for that reason we cannot allow our guests to teach their friends & family on the slope. Our instructors have insurance to teach our guests and therefore we insist that beginners take lessons with one of our instructors before going on to the slope. For your own safety and for the safety of other slope users, guests purchasing a Lift Pass for the Main Slope must be able to meet our minimum standard of being able to control speed and direction, perform controlled linked turns and use the button lift unassisted. Anyone who does not meet these standards will need to book into a lesson, click here to find out more about our lessons.

 

What else is there to do other than skiing or snowboarding?

At The Snow Centre we offer a number of different activities other than Skiing and Snowboarding. Between April and October we offer 30 minute Sledging Sessions where anyone from 4 years and upwards can have a slide on the slope. We also offer Birthday Parties throughout the year to give your children an unforgettable birthday on the snow. Additionally The Lodge Bar & Kitchen is open every day where we serve a variety of food and drinks.

What do we need to wear?

The temperature is between -2 and -6 on the slope, so you need to ensure that you dress appropriately. Gloves are compulsory and we recommend wearing warm waterproof clothing and socks. Clothing items such as jeans are not recommended. If you don’t have any of these items you can hire a jacket and trousers from us for £8, purchase gloves for £10.00 and socks for £5.

 

What do we need to bring?

Upon completing your booking with The Snow Centre you will receive a booking confirmation email, which will include your booking reference number - please ensure you bring this number with you to speed up your check in, or beat the queues by using our fast track check in machines. If you are returning for another lesson please bring along your achievement card that you would have received after your previous lesson. We also recommend you wear warm waterproof clothing and thick socks, plus gloves are compulsory for all snow activities. Clothing can be hired for £8, gloves can be purchased for £10.00 and socks for £5.

Is equipment included?

Your lift or lesson pass includes the hire of skis, ski boots & poles or snowboard & snowboard boots plus helmets. Gloves are compulsory and we recommend that you wear warm clothing, however if you don’t own any of these items, clothing can be hired for £8, gloves can be purchased for £10 and socks for £5.

Can I stay on after my lesson?

If you have reached our minimum standard you will be able to purchase a Lift Pass after your lesson to continue your time on the main slope. However if you aren’t at the level you would need to book another lesson. Our minimum standard means that you can control speed and direction, link turns, stop when required and use the poma lift; this is what you will achieve after passing a level 5 lesson.

What is the age of a junior/adult?

Anyone aged 16 years and below is a junior at The Snow Centre and those who are 17 years and above are adults. Our Junior Group Lessons are broken down into different age groups to improve the quality of the lessons we can provide: 4 years (Ski Only) 5 - 6 years (Ski Only) 7 - 10 years (Ski or Snowboard) 11 - 16 years (Ski or Snowboard).

Is the slope busy?

Check out our live webcam here to see how the slopes are looking today. We always recommend that you pre-book Lift Passes to make sure there's space on the slope, as well as get 10% OFF when you pre-book online.

How many people will be in my lesson?

Group lesson sizes are different depending on the age group of the lesson so we can ensure our instructors are providing the best possible snow sport experience.

  • 4 years - Maximum of 5 (skiing)
  • 5 - 6 years - Maximum of 6 (skiing)
  • 7 - 10 years - Maximum of 8 for skiing & 4 for snowboarding
  • 11 - 16 years - Maximum of 10 for skiing & 6 for snowboarding (Level 5 and above lessons have a maximum of 8)
  • Adult (17 years+) - Maximum of 10 for skiing & 6 for snowboarding (Beginners Snowboarding Day & Level 5 and above lessons have a maximum of 8).

What is Snow Centre Membership?

If you have been to The Snow Centre before you are not a member, however you would have joined our mailing list so will be able to receive all upcoming promotions and discounts via email. To become a member you need to purchase a Membership. A Membership is £90 per child, senior or student and £130 per adult, however we offer Family Memberships as well.

Membership gives you 30% off all Group Lessons and Lift Passes, as well as 15% off Private Lessons and 10% off in The Lodge Bar & Kitchen. You can also enjoy a 2 hour birthday lift pass and save 30% on an Altitude card which offers a wide range of discounts across ski and snowboard outlets.

Click here for more information or to purchase a Membership.

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The word from the slopes

  • “Having never been skiing before, I booked in for the full-day introductory course. The instructor Richard was extremely patient and allowed me to get to grips with the basics at my own pace. The Snow Centre is a very impressive facility, with the learning slope separate from the main slope so you don't feel under pressure if you are a beginner. Overall I really enjoyed it and would definitely go back.”

  • “Had a 2 hour adult woman’s group with Alan who is amazing, very patient And explains things in such a simple way you can progress with ease he paid attention to everyone in the class which was lovely ...!!”

  • “Thank you Julie for your kind hearted gesture this morning of buying a coffee for all NHS workers - it was definitely what I needed ready to face a busy shift! The coffee was lovely - as were you, and I will definitely pop in more often, as it is such a convenient place for a quick pick me up! Thank you!!”

  • “Huge thanks to Craig,or Carl, sorry can't remember which who was amazing loading sit skis yesterday. Also Beeman with his ever helpful how are you, can I help greetings. Snow really good as well.”