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FAQs

The questions most frequently asked about a visit to The Snow Centre, Hemel Hempstead.

Whether it’s a question about making a booking, or before you leave for your first trip to us, you’ll find the answers here.

CV-19 - Is The Snow Centre open?

We will re-open on Wednesday 2nd December. The Snow Centre will be in Tier 2 restrictions. You can read the latest statement from our Managing Director here. 

Find out about the changes and new hygiene and social distancing measures we've put in place.

CV-19 - What activities are available now that The Snow Centre has re-opened?

Our range of activities available for Winter 20/21 can be found here. As restrictions change we will update the activities we can offer. 

CV-19 - Is The Lodge Bar & Kitchen open?

Yes, when the slopes are open, The Lodge is open. You can still enjoy a drink or a bite to eat in The Lodge Bar & Kitchen after your session or while watching your friends and family, where we're offering table service and online ordering. Check out our NEW menu.

Please note, undet Tier 2 restrictions we are only able to serve alcohol with meals. 

Is it real snow?

Yes! We have a number of snow cannons that are used to make the snow overnight. Our technical team make sure that the air temperature on the slope is always below zero to keep the snow in the best possible condition for your sessions. Find out more about how we make snow and the weather forecast here.

Is there an entry fee?

There is no entry fee to enter the building. You can watch friends and family from the warmth of The Lodge Bar and Kitchen. All Lesson prices include your slope pass.

How old do you have to be to come to The Snow Centre?

Since re-opening on 7th August 2020, we're now offering Ski & Snowboard Lessons for 7 year olds amd upwards. We hope to offer lessons for 4 - 6 year olds in the future as restrictions are relaxed.

If you’d like to come along for a fun session on the snow, we offer Ringo Slide Sessions from 4 years and upwards.

Can I use the slope if I’ve never skied or snowboarded before?

Safety of all our guests is always at the top of the agenda, and for that reason we insist on a beginner taking lessons before taking to the slope. For your own safety and for the safety of other slope users, guests purchasing a Lift Pass for the Main Slope must be able to meet our minimum standard of being able to control speed and direction, perform controlled linked turns and use the button lift unassisted.Anyone who cannot meet these standards must book a lesson with one of our instructors.

If you’d like to come along for a fun session on the snow with no experience necessary, we offer Ringo Slide Sessions from 4 years and upwards.

Can I teach my friend to ski or snowboard?

Safety of all our guests is always at the top of the agenda, and for that reason we cannot allow our guests to teach their friends & family on the slope. Our instructors have insurance to teach our guests and therefore we insist that beginners take lessons with one of our instructors before going it alone on our Main Slope. For your own safety and for the safety of other slope users, guests purchasing a Lift Pass for the Main Slope must be able to meet our minimum standard of being able to control speed and direction, perform controlled linked turns and use the button lift unassisted. Anyone who does not meet these standards will need to book into a lesson, click here to find out more about our lessons.

 

What else is there to do other than skiing or snowboarding?

At The Snow Centre we love Skiing and Snowboarding, but we also offer Ringo Slide sessions where anyone from 4 years and upwards can have whizz and spin down our purpose built slide. Find out more here. 

What do we need to wear?

The temperature is between -2 and -6 on the slope, so you need to ensure that you dress appropriately. Gloves are compulsory and we recommend wearing warm waterproof clothing and socks. Wear warm waterproof clothes where possible, and if you don't have anything waterproof, bring a change of clothes for after your session in case you get cold and wet! Clothing items such as jeans are not recommended. You can purchase gloves for £10.00 and socks for £5, however we are currenly unable to hire out clothing.

 

What do we need to bring?

Upon completing your booking with The Snow Centre you will receive a booking confirmation email, which will include your booking reference number and QR code. Please bring your QR code with you, either on your phone or on paper, and you can check in quickly and contactlessly!

If you have had a lesson at The Snow Centre before, please bring along your achievement card that you would have received after your previous lesson.

We also want to ensure you're dressed for the slopes. Helmets are compulsory for everyone on the slopes. These are available to hire free of charge, or why not get your own for just £10 for juniors and £15 for adults. Gloves are also compulsory and can be purchased for £10 if you don't have your own - we can't hire gloves for hygiene purposes. We recommend wearing warm waterproof clothing and socks. Wear waterproof clothes if you have them, but if you don't have anything waterproof, bring a change of clothes for after your session in case you get cold and wet! Thick socks can be purchased for £5. 

 

Is equipment included?

Your pass includes the hire of skis, ski boots & poles or snowboard & snowboard boots plus helmets, regardless of whether you are taking a lesson or just sliding with our lift passes. Gloves are compulsory and we recommend that you wear warm waterproof clothing, gloves can be purchased for £10 and socks for £5, but we regret we're unable to offer hire clothing at this time. .

Can I stay on after my lesson?

If you have completed Level 5 or above, you will be able to purchase a Lift Pass after your lesson to continue your time on the Main Slope (subject to availability). However if you aren’t at this level, you would need to book another lesson. Our minimum standard means that you can:

  • Control Speed & Direction
  • Perform Linked Turns
  • Stop When Required
  • Use a Button Lift Unassisted

We normally say that it takes between 4-10 hours of regular lessons to go from a completel beginner to being able to use our Main Slope without an instructor. The variation depends on age, number of people in your lesson and your natural ability. We will progress you at a pace that is right for you and your group.

What is the age of a junior/adult?

Anyone aged 16 years and below is a junior at The Snow Centre and those who are 17 years and above are adults. Our Junior Group Lessons are broken down into different age groups to improve the quality of the lessons we can provide: 4 years (Ski Only) 5 - 6 years (Ski Only) 7 - 10 years (Ski or Snowboard) 11 - 16 years (Ski or Snowboard).

Is the slope busy?

Check out our live webcam here to see how the slopes are looking today. Since re-opening The Snow Centre, we insist that all sessions are pre-booked before you arrive. 

What is The Snow Centre Membership?

Membership gives you 30% off all Group Lessons and Lift Passes, as well as 15% off Private and Family & Friends Lessons, and 10% off in The Lodge Bar & Kitchen. You can also enjoy a 2 hour birthday Lift Pass.

If you have been to The Snow Centre before but have not paid for an annual subscription, you are not a member but you may have subscribed to our mailing list to receive all upcoming promotions and discounts via email. To become a member and benefit from the Members discounts, you need to purchase a Membership. 

Click here for more information or to purchase a Membership.

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The word from the slopes

  • “Love it here. Great slope and the staff are really friendly. Also love the Alpine bar and viewing area. So pleased to have it back.”

  • “Incredible welcome and help from the staff! First trip back since before lockdown and it was well worthwhile. Lovely welcome and talk through the new set up. Then my son had an issue with his own kit and the guys couldn’t have been more helpful - very kind and very knowledgeable. The snow as good as ever and the cafe a good finish to a great time. Thank you all!”

  • “The Hemel ski centre has a great atmosphere, the instructors are friendly and helpful, it’s just an all round really well run place”

  • “Had a great time at the snow centre, went once before lockdown and was good to be back. I had a one on one lesson which was good but went too quickly. I’ll try to book two lessons on the same day so I can keep up with progress. It was all well managed and seemed to have good Covid measures in place.”