The questions most frequently asked about a visit to The Snow Centre, Hemel Hempstead.
Whether it’s a question about making a booking, or before you leave for your first trip to us, you’ll find the answers here.
CV-19 - When will The Snow Centre re-open?
The Snow Centre is currently closed following UK Government guidelines, but will re-open on Thursday 30th July. For the latest information from our Managing Director, go to our dedicated Coronavirus page.
CV-19 - What activities will be available when The Snow Centre re-opens?
Our range of activities available for Summer 2020 can be found here. As restrictions are lifted we will add more activities to our range.
Is it real snow?
Yes! We have a number of snow cannons that are used to make the snow overnight. Our technical team make sure that the air temperature on the slope is always below zero to keep the snow in the best possible condition for your sessions. Find out more about how we make snow and the weather forecast here.
Is there an entry fee?
There is no entry fee to enter the building. You can watch friends and family from the warmth of The Lodge Bar and Kitchen. All Lesson prices include your Lift Pass.
How old do you have to be to come to The Snow Centre?
Can I use the slope if I’ve never skied or snowboarded before?
Safety of all our guests is always at the top of the agenda, and for that reason we insist on a beginner taking lessons before taking to the slope. For your own safety and for the safety of other slope users, guests purchasing a Lift Pass for the Main Slope must be able to meet our minimum standard of being able to control speed and direction, perform controlled linked turns and use the button lift unassisted.Anyone who cannot meet these standards must book a lesson with one of our instructors.
If you’d like to come along for a fun session on the snow, we offer Sledging Sessions from 4 years and upwards.
Can I teach my friend to ski or snowboard?
Safety of all our guests is always at the top of the agenda, and for that reason we cannot allow our guests to teach their friends & family on the slope. Our instructors have insurance to teach our guests and therefore we insist that beginners take lessons with one of our instructors before going on to the slope. For your own safety and for the safety of other slope users, guests purchasing a Lift Pass for the Main Slope must be able to meet our minimum standard of being able to control speed and direction, perform controlled linked turns and use the button lift unassisted. Anyone who does not meet these standards will need to book into a lesson, click here to find out more about our lessons.
What else is there to do other than skiing or snowboarding?
At The Snow Centre we love Skiing and Snowboarding, but we also offer. Ringo Slide session where anyone from 4 years and upwards can have whizz and spin down our purpose built slide. Find out more here.
What do we need to wear?
The temperature is between -2 and -6 on the slope, so you need to ensure that you dress appropriately. Gloves are compulsory and we recommend wearing warm waterproof clothing and socks. Wear warm waterproof clothes where possible, and if you don;t have anything waterproof, bring a change of clothes for after your session in case you get cold and wet! Clothing items such as jeans are not recommended. You can purchase gloves for £10.00 and socks for £5, however we are currenly unable to hire out clothing.
What do we need to bring?
Upon completing your booking with The Snow Centre you will receive a booking confirmation email, which will include your booking reference number - please ensure you bring this number with you to speed up your check in, or beat the queues by using our fast track check in machines. If you are returning for another lesson please bring along your achievement card that you would have received after your previous lesson. We also recommend you wear warm waterproof clothing and thick socks, plus gloves are compulsory for all snow activities. Clothing can be hired for £8, gloves can be purchased for £10.00 and socks for £5.
Is equipment included?
Your lift or lesson pass includes the hire of skis, ski boots & poles or snowboard & snowboard boots plus helmets. Gloves are compulsory and we recommend that you wear warm clothing, however if you don’t own any of these items, clothing can be hired for £8, gloves can be purchased for £10 and socks for £5.
Can I stay on after my lesson?
If you have reached our minimum standard you will be able to purchase a Lift Pass after your lesson to continue your time on the main slope. However if you aren’t at the level you would need to book another lesson. Our minimum standard means that you can control speed and direction, link turns, stop when required and use the poma lift; this is what you will achieve after passing a level 5 lesson.
What is the age of a junior/adult?
Anyone aged 16 years and below is a junior at The Snow Centre and those who are 17 years and above are adults. Our Junior Group Lessons are broken down into different age groups to improve the quality of the lessons we can provide: 4 years (Ski Only) 5 - 6 years (Ski Only) 7 - 10 years (Ski or Snowboard) 11 - 16 years (Ski or Snowboard).
Is the slope busy?
Check out our live webcam here to see how the slopes are looking today. We always recommend that you pre-book Lift Passes to make sure there's space on the slope, as well as get 10% OFF when you pre-book online.
How many people will be in my lesson?
Group lesson sizes are different depending on the age group of the lesson so we can ensure our instructors are providing the best possible snow sport experience.
- 4 years - Maximum of 5 (skiing)
- 5 - 6 years - Maximum of 6 (skiing)
- 7 - 10 years - Maximum of 8 for skiing & 4 for snowboarding
- 11 - 16 years - Maximum of 10 for skiing & 6 for snowboarding (Level 5 and above lessons have a maximum of 8)
- Adult (17 years+) - Maximum of 10 for skiing & 6 for snowboarding (Beginners Snowboarding Day & Level 5 and above lessons have a maximum of 8).
What is Snow Centre Membership?
If you have been to The Snow Centre before you are not a member, however you would have joined our mailing list so will be able to receive all upcoming promotions and discounts via email. To become a member you need to purchase a Membership. A Membership is £90 per child, senior or student and £130 per adult, however we offer Family Memberships as well.
Membership gives you 30% off all Group Lessons and Lift Passes, as well as 15% off Private Lessons and 10% off in The Lodge Bar & Kitchen. You can also enjoy a 2 hour birthday lift pass and save 30% on an Altitude card which offers a wide range of discounts across ski and snowboard outlets.
Click here for more information or to purchase a Membership.