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Neilson Mountain Experts

If you’re looking for free on-the-mountain guiding and coaching, then look no further!

We’re the only UK ski company to offer guiding and coaching from fully qualified ski and snowboard instructors, local to your resort, throughout the season. We call them Mountain Experts.

Your Mountain Expert will not only show you the best slopes and coffee stops on the mountain, but give you tips on your technique to make you a more confident skier or boarder at the same time.

The sessions are available to anyone aged 18 or over (or 12 in school holidays), staying in a Mountain Collection hotel, chalet hotel or catered chalet in Andorra, Austria, France or Italy. You just need to be comfortable skiing or boarding on blue or red runs and you can sign up for a variety of sessions throughout your holiday.

Explore the area, improve your technique or even try out freestyle in the park; we have sessions to suit all levels and ambitions! We guarantee each guest will get at least two sessions per week (if you want to of course!)

And remember, it’s completely free and available to anyone staying in a Mountain Collection hotel, chalet hotel or catered chalet in Andorra, Austria, France or Italy.

Read more about The Neilson Mountain Experts on the Neilson website.

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The word from the slopes

  • “Love it here. Great slope and the staff are really friendly. Also love the Alpine bar and viewing area. So pleased to have it back.”

  • “Incredible welcome and help from the staff! First trip back since before lockdown and it was well worthwhile. Lovely welcome and talk through the new set up. Then my son had an issue with his own kit and the guys couldn’t have been more helpful - very kind and very knowledgeable. The snow as good as ever and the cafe a good finish to a great time. Thank you all!”

  • “The Hemel ski centre has a great atmosphere, the instructors are friendly and helpful, it’s just an all round really well run place”

  • “Had a great time at the snow centre, went once before lockdown and was good to be back. I had a one on one lesson which was good but went too quickly. I’ll try to book two lessons on the same day so I can keep up with progress. It was all well managed and seemed to have good Covid measures in place.”