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Coronavirus

Coronavirus (COVID-19)

Statement from our Managing Director:

Further to our Prime Minister outlining his road map to lift the current restrictions in place it would seem we may be able to open on Monday 12th April and we are making plans to do so.

As we did previously, we will view and follow the necessary guidelines with team and guest safety and our guest experience as our main priorities. 

We understand confirmation on this date is likely to be announced a week before, however we will be ready for this and hopefully we can open then as planned.

We will be providing a similar range of activities as were back in December – Lift Passes, Family & Friends Private Lessons, Freestyle Park & Slide nights, and Junior Group Lessons from the age of 4. We hope to be able to add Adult Group Lessons from 17th May depending on the guidelines at that time.

With our Prime Minister announcing further dates for lifting restrictions moving into summer, I am optimistic that The Snow Centre will gradually move back to more “normal” operations and we all look forward to welcoming you all back.  

Our schedule has been updated based on the information we have available at present, so please visit our website to see our opening hours, what is available, and book a session. 

While we remain closed we have only a few team members working and our call centre remains closed, but you can contact us by e-mail at information@thesnowcentre.com and we will reply as soon as possible. 

Ian Brown
Managing Director

Updated 2pm Tuesday 23rd February 2021

What happens to my membership?

If you were a member for some or all of the dates we were closed, we have extendied your membership by the number of days you have lost. This will automatically be applied so you can continue to take advantage of all the benefits of your membership. 

Will you extend my vouchers?

If you have e-Vouchers or Gift Experiences that were purchased directly from The Snow Centre between 21st March 2019 to 6th August 2020, we extended the expiry of these by a year. If you purchased your vouchers between 7th August 2020 to 1st December 2020, your vouchers were extended by 28 days. You do not need to do anything, the voucher or coupon will be automatically extended. 

What happens with my 6 Pack of Lessons?

We want you to be able to take your 6 Group Lessons or Sessions as soon as possible, but as we have had to change the way our lessons operate, you won’t be able to use your lessons before the original expiry date of 31st August 2020.

Your 6 Pack coupons have been automatically extended to expire on 31st August 2021, with the exclusion of 24th October 2020 - 21st February 2021. You do not need to do anything, simply book your sessions online using your original coupon codes. We will e-mail you when we start to offer group lessons. 

Can my Groupon vouchers be extended?

We want you to still be able to enjoy your snow sessions at The Snow Centre so we have agreed with Groupon that your vouchers can be extended for a year.

Your vouchers have been revalidated and are now valid until 31st July 2021, excluding 24th October 2020 - 21st February 2021.

As soon as we are able to offer 2 Hour Group Lessons, you can book your session online using your Groupon deal codes. Keep an eye on our Facebook, Instagram and Twitter pages for up to date info.

The word from the slopes

  • “Love it here. Great slope and the staff are really friendly. Also love the Alpine bar and viewing area. So pleased to have it back.”

  • “Incredible welcome and help from the staff! First trip back since before lockdown and it was well worthwhile. Lovely welcome and talk through the new set up. Then my son had an issue with his own kit and the guys couldn’t have been more helpful - very kind and very knowledgeable. The snow as good as ever and the cafe a good finish to a great time. Thank you all!”

  • “The Hemel ski centre has a great atmosphere, the instructors are friendly and helpful, it’s just an all round really well run place”

  • “Had a great time at the snow centre, went once before lockdown and was good to be back. I had a one on one lesson which was good but went too quickly. I’ll try to book two lessons on the same day so I can keep up with progress. It was all well managed and seemed to have good Covid measures in place.”