Coronavirus (COVID-19)

Statement from our Managing Director:

 

"As a busy public facility who also employ a large team, we take the current situation very seriously. The health and safety of our team and our guests is our priority.

The outbreak is a dynamic and rapidly changing situation which we are closely monitoring via the official guidance & advice from the World Health OrganisationPublic Health England & UK Government. 

Further to Boris Johnson’s announcement at 5pm on 20th March, it is with a heavy heart that I have to announce that we will close The Snow Centre from 10pm on Friday 20th March.

If you have a booking with us which is due to take place between 21st March and 30th April, you will be receiving an e-mail shortly. This will detail the options available to you and the next steps. We will call everyone to discuss the options, prioritising those who were due to visit us within the next 7 days. If you would like to speak to use more urgently you can call us on 01442 241321 between 10am and 6pm Monday - Friday and 10am - 2pm Saturday - Sunday, however please bear in mind that our team are busy helping all our guests who are affected by this, so your wait may be longer than normal. 

If you have a booking for after this date, we will be closely monitoring the situation and will contact you if we need to make any amendments to your booking. If you have any other queries, please complete our Enquiry Form and we will get back to you within 72 hours.

We realise what an unsettling time it is for many, including our team. We value their commitment and passion for our business and are supporting and paying them in full during this challenging period.

As the situation is constantly changing we will update this page if there are any developments.

Many thanks for your understanding and support.

Ian Brown
Managing Director"

 

Updated 17:53 20th March 2020

WHAT HAPPENS WITH MY BOOKING?

If your activity was due to take place between 21st March and 30th April 2020, you should have already received communication from our team, either by phone or e-mail. If you would like to discuss your booking further please call us on 01442241321 10am-6pm Monday to Friday or email us at information@thesnowcentre.com

If your activity is due to take place after 30th April, we are hopefully that we will still be able to welcome you, however if we are unable to do so we will be in contact as soon as the decision is made.

When we announce that we are able to re-open we will make sure you know by sending you an e-mail and on our FacebookInstagram and Twitter pages.

WHAT HAPPENS TO MY MEMBERSHIP?

All current members of The Snow Centre should have received an e-mail to advise of our intention to extend you membership. At present we are unsure of how long we will be closed, but once we have a date that we will re-open, we will extend your membership by the period that we were closed.

If your membership was due to expire during the closure, we will extend your membership by the amount of time you missed from the date we re-open.

WILL YOU EXTEND MY VOUCHERS?

If you have e-Vouchers or Gift Experiences that were purchased directly from The Snow Centre that are due to expire before we re-open, we will be happy to arrange for these to be extended until 23rd October 2020.

Please e-mail the voucher codes or booking reference to information@thesnowcentre.com and we will look into your request.

WHAT HAPPENS WITH MY 6 PACK OF LESSONS?

We are committed to you being able to take your 6 Group Lessons or Sessions as soon as we re-open, but we realise that you may not be able to fit them in before the original expiry date of 31st August.

Your 6 Pack vouchers have been automatically extended to expire on 23rd October 2020. You do not need to do anything, simply book your sessions online when we announce that we are re-opening.

CAN MY GROUPON VOUCHERS BE EXTENDED?

We want you to still be able to enjoy your snow sessions at The Snow Centre so we have agreed with Groupon that your vouchers can be extended for a year.

Regardless of which deal you purchased your vouchers are now valid until 31st July 2021, excluding 24th October 2020 - 21st February 2021.

You can book your session online using your Groupon deal codes. We would recommend waiting until we announce that we are open to do this to save rescheduling bookings multiple times. Keep an eye on our FacebookInstagram and Twitter pages for up to date info.

Know your limits What level am I?

If you’re brand new to the slopes or reintroducing yourself to the snow, check out the questionnaire below to see what level you are, and what level ski lesson we recommend you to book. Of course if your still not sure please call our team on 01442 241321

Level 3
I can do basic snowplough turns

We offer a large range of Adult Skiing Lessons, Junior Skiing Lessons and Family Skiing Lessons so there is something for everyone. You can take your pick, from the ‘we’re all in it together’ Group Lessons to the personal one-on-one style of our Private Lessons.

Our expert ski instructors have endorsed this recommendation based on the information you have provided. If you want to discuss your level further please call 01442 241321 to speak to our team.

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