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Coronavirus

Coronavirus (COVID-19)

Statement from our Managing Director:

So we opened our doors again on Friday 7th August and we have been delighted with such positive support and response from all our guests.

Our team have worked really hard to create an even better experience for you in a safe and clean environment.

The snow is in fantastic condition and we have been overwhelmed with the fantastic feedback from guests who have visited us since we re opened.

We continue to run on a reduced capacity and limited product range however we will continue to review this based on usage and feedback, and look to move back to a more “normal” operation in the weeks and months ahead, when we feel confident we can manage this.

There has been such a positive vibe around The Snow Centre and our team are enjoying being back and welcoming you all.

Thank you again for your positive comments and support, and I will keep you updated as and when we develop our products and services.

See you all soon!

Ian Brown
Managing Director

Updated 14:00 Tuesday 11th August 2020

What happens to my membership?

If you are a member for some or all of the dates we are closed, we will be extending your membership period by a further year. This will automatically be applied so you can continue to take advantage of all the benefits of your membership. 

Will you extend my vouchers?

If you have e-Vouchers or Gift Experiences that were purchased directly from The Snow Centre from 21st March 2019 onwards, we will extend the expiry of these by a year. You do not need to do anything, the voucher or coupon will be automatically extended. 

What happens with my 6 Pack of Lessons?

We want you to be able to take your 6 Group Lessons or Sessions as soon as possible, but as we have had to change the way our lessons operate, you won’t be able to use your lessons before the original expiry date of 31st August 2020.

Your 6 Pack coupons have been automatically extended to expire on 31st August 2021, with the exclusion of 24th October 2020 - 21st February 2021. You do not need to do anything, simply book your sessions online using your original coupon codes. We will e-mail you when we start to offer group lessons. 

Can my Groupon vouchers be extended?

We want you to still be able to enjoy your snow sessions at The Snow Centre so we have agreed with Groupon that your vouchers can be extended for a year.

Your vouchers have been revalidated and are now valid until 31st July 2021, excluding 24th October 2020 - 21st February 2021.

As soon as we are able to offer 2 Hour Group Lessons, you can book your session online using your Groupon deal codes. Keep an eye on our Facebook, Instagram and Twitter pages for up to date info.

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The word from the slopes

  • “Love it here. Great slope and the staff are really friendly. Also love the Alpine bar and viewing area. So pleased to have it back.”

  • “Incredible welcome and help from the staff! First trip back since before lockdown and it was well worthwhile. Lovely welcome and talk through the new set up. Then my son had an issue with his own kit and the guys couldn’t have been more helpful - very kind and very knowledgeable. The snow as good as ever and the cafe a good finish to a great time. Thank you all!”

  • “The Hemel ski centre has a great atmosphere, the instructors are friendly and helpful, it’s just an all round really well run place”

  • “Had a great time at the snow centre, went once before lockdown and was good to be back. I had a one on one lesson which was good but went too quickly. I’ll try to book two lessons on the same day so I can keep up with progress. It was all well managed and seemed to have good Covid measures in place.”